This notice explains how ACUX Energy LLC uses personal information when people visit this website, submit an enquiry or use the invitation-only Partner Portal.
Effective date: 16 August 2026.
Who is responsible for your information
ACUX Energy LLC, a Delaware limited liability company (“ACUX”), operates this website and is responsible for the personal information described in this notice. Privacy enquiries may be submitted through our website contact form.
Information we collect
- Contact details and professional information supplied through an enquiry, including name, organisation, email address, enquiry type and message.
- Partner Portal account information, including name, professional email address, access status and account activity.
- Documents, document metadata and submission notes uploaded by authorised portal users.
- Technical and security information such as IP address, browser information, login events and server logs.
- Cookie preferences and analytics information where optional analytics have been enabled and the visitor has made the required choice.
Why we use personal information
- To assess and respond to enquiries.
- To establish, administer and protect individual Partner Portal access.
- To review partner-submitted materials and manage relevant programme relationships.
- To maintain website security, prevent misuse and investigate incidents.
- To comply with legal and regulatory obligations.
- To understand website use where lawful analytics are enabled.
We process personal information only as reasonably necessary for the purposes described above. Where applicable law requires a specific legal basis, ACUX may rely on its legitimate interests in operating the organisation, managing professional relationships and securing its systems; steps connected with a prospective or existing contractual relationship; compliance with a legal obligation; or consent, including where consent is required for non-essential cookies.
Who receives information
Information may be processed by website hosting, email, security, authentication and analytics providers acting for ACUX. It may also be disclosed to professional advisers, relevant programme organisations or public authorities where necessary and lawful. ACUX does not sell personal information.
International processing
ACUX is based in the United States. Information may therefore be processed in the United States and in other countries where ACUX, its service providers or relevant programme organisations operate. Where applicable data-protection law requires safeguards for an international transfer, ACUX will use an appropriate transfer mechanism and proportionate contractual, technical or organisational protections.
Retention
General enquiries are ordinarily retained for up to three years after the last substantive contact. Portal account and access records may be retained for up to 24 months after access ends. Uploaded documents and associated records are retained for as long as required for the relevant relationship, review or programme, and may be retained longer where necessary for legal, contractual, security or evidential purposes. Retention is reviewed periodically.
Your rights
Rights vary according to location and applicable law. They may include rights to request access, correction or deletion; to obtain a portable copy; to restrict or object to certain processing; or to withdraw consent without affecting earlier lawful processing. ACUX may need to verify a request and may retain information where the law permits or requires it. Requests may be made through the contact form.
Where applicable, individuals may also complain to the privacy or data-protection authority in their jurisdiction. This may include a relevant US state authority, the UK Information Commissioner’s Office or an EEA supervisory authority. We would welcome the opportunity to address a concern directly first.
Security and automated decisions
ACUX applies proportionate technical and organisational measures to protect information. No internet service is completely secure. The website does not use personal information to make solely automated decisions that produce legal or similarly significant effects.
Correspondence
Privacy enquiries should ordinarily be submitted through the website contact form. Where physical correspondence is required, it may be addressed to: ACUX Energy LLC, c/o Baker & McKenzie LLP, 815 Connecticut Avenue, N.W., Washington, District of Columbia 20006, United States. This is a correspondence address and is not presented as a public-facing ACUX office.